There are numerous in-home care companies out there; what makes Martha & Mary AT HOME different?
Martha & Mary has an 120 year tradition of being dedicated to serve. AT HOME is part of an organization with a depth of experience, education, and training. In addition to home care, Martha & Mary is able to offer expertise in Rehabilitation services, skilled nursing services, and memory care services. We are committed to offering a continuum of care to those we serve.
How do you address family's safety and security concerns?
We are licensed and insured. We obtain extensive criminal, background and personal reference checks on every employee. We take pride in the reputation of our caregivers so that you can remain worry-free.
Martha & Mary AT HOME is committed to earning your trust and operating with complete integrity at every level.
What qualifications do you look for in employees?
Before an applicant is interviewed, we provide them with information about
Martha & Mary AT HOME so they can determine if they would be a good fit for the company. If they agree with and have a passion for our purpose, we continue with an interview process to help further determine whether or not a candidate is suited for building relationships and enjoying seniors. Additionally, each AT HOME employee goes through a Caregiver Quality Assurance personality screening (
http://selectacaregiver.com/). Experience is not required because we conduct extensive training for our caregivers.
Do your employees receive any training?
Absolutely. Every employee receives comprehensive training at the time of hire and throughout their employment. This is another aspect that makes
Martha & Mary AT HOME unique. Our training is much deeper than just instructing them on the fundamentals.
Why do you offer different pricing packages?
Family situations are different and we customize services accordingly. We believe in structuring affordable service packages that bring unique values and benefits based on the differing needs of families.
What if my loved one requests a different Martha & Mary AT HOME employee than the one you send?
No problem. We strive to match personalities so that the visits are mutually rewarding. We will change caregivers upon request.
Do I have the option of setting a specific time and day schedule for your services?
We will work with you to design a plan of care that meets your needs.
What if I need Martha & Mary At Home to respond quickly in a "needed right now" situation?
When you call we will do our best to provide the appropriate help as quickly as possible.
What are "transition services"?
Often it is the grown children who recognize that mom or dad or grandma is no longer able to safely take care of themselves. They agonize over honoring their loved ones wishes to remain at home or to place them in a facility where they would receive assistance and not be alone.
Martha & Mary At Home can help guide those tough conversations and offer resources to help with the transition.
Transition from a rehabilitation center back to home is another service we provide at no additional cost. We work closely with medical and discharge personnel to facilitate assurance of continued care back home.
What is your confidentiality policy?
Every employee of
Martha & Mary At Home signs a Confidentiality Agreement that prohibits talking about or sharing any information about a client or their family. In addition, they must agree to not discuss any care facility issues with anyone except
Martha & Mary At Home management.
Martha & Mary At Home management does not share any information unless a client's health and welfare is at risk.
